9gld Privacy Policy

When you register with 9gld, we collect personal information such as your full name, date of birth, email address, mobile number, and a government-issued identification number as required by Philippine regulations. During the course of your use of the platform, we also collect transactional data including deposit and withdrawal records, game history, and session logs. Technical information such as your IP address, device type, browser version, and operating system is automatically gathered each time you access our services. We may also collect information you voluntarily provide when contacting our support team, completing surveys, or participating in promotions. All information collected is limited to what is necessary for the purposes described in this policy, and we do not collect sensitive personal data beyond what is required for identity verification and regulatory compliance. If you connect to 9gld via a third-party payment provider, that provider may share relevant transaction details with us to facilitate your account activity. You are responsible for ensuring that any information you provide is accurate and kept up to date.

9gld uses the information we collect primarily to operate, maintain, and improve the platform for players across the Philippines. Your personal details are used to verify your identity, process deposits and withdrawals, and ensure that your account complies with our Terms and Conditions and applicable Philippine laws. We use transactional and gameplay data to detect and prevent fraud, money laundering, and other prohibited activities, as well as to resolve disputes and enforce our policies. With your consent, we may use your contact information to send you promotional offers, platform updates, and service notifications; you can opt out of marketing communications at any time through your account settings or by contacting support. Technical data helps us diagnose platform issues, optimise performance, and deliver a consistent experience across mobile and desktop devices. We may use aggregated, anonymised data for internal analytics and business planning purposes, but this data cannot be used to identify you personally. We will never sell your personal information to third parties for their own marketing purposes.

9gld does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and cloud infrastructure providers; these partners are contractually bound to handle your data securely and only for the purposes we specify. In certain circumstances, we are legally required to disclose personal information to regulatory authorities, law enforcement agencies, or courts in the Philippines, and we will comply with such obligations without prior notice to you where the law permits or requires. If 9gld undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity, and you will be notified of any material changes to how your data is handled. We may also share information with game content providers to the extent necessary to deliver their games on our platform, but only in an anonymised or aggregated form unless otherwise required. Any third party that receives your data is required to maintain appropriate security standards and is prohibited from using it for any purpose beyond what is agreed. You may request a list of the categories of third parties with whom we share data by contacting our support team.

9gld uses cookies and similar tracking technologies to enhance your experience on the platform and to ensure that certain features function correctly. Essential cookies are necessary for the platform to operate and cannot be disabled; they include session management cookies that keep you logged in and security cookies that help protect your account. Performance cookies allow us to understand how players navigate the platform, which pages are visited most frequently, and where technical issues may arise, helping us to continuously improve the service. Functional cookies remember your preferences, such as your preferred language or display settings, so you do not need to re-enter them on each visit. You can manage your cookie preferences through your browser settings at any time; however, disabling certain cookies may affect the functionality of the platform. We do not use cookies to track your activity on third-party websites or to build advertising profiles. For more detailed information about the specific cookies we use and their purposes, please contact our support team.

We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and the 9gld platform is encrypted using industry-standard TLS protocols, and sensitive information such as payment details is handled in accordance with applicable security standards. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff are trained on data protection obligations. We conduct regular security assessments and vulnerability testing to identify and address potential risks to the platform. In the event of a data breach that is likely to affect your rights or freedoms, we will notify you and the relevant Philippine authorities as required by law, without undue delay. While we strive to maintain the highest security standards, no system is entirely immune to risk, and we encourage you to use a strong, unique password for your 9gld account and to enable any additional security features available. If you suspect that your account has been compromised, please contact our support team immediately.

As a player based in the Philippines, you have a number of rights in relation to the personal data that 9gld holds about you. You have the right to access a copy of your personal information at any time by submitting a request to our support team, and we will respond within a reasonable timeframe. If any of your personal data is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may also request the deletion of your personal data in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected, subject to our legal and regulatory obligations to retain certain records. You have the right to object to or restrict the processing of your data in specific situations, and to withdraw your consent to marketing communications at any time without affecting the lawfulness of prior processing. If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team and we will guide you through the process. We will not discriminate against you for exercising your data rights.

9gld retains your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and regulations, including anti-money laundering and gaming regulatory requirements. Transactional records and identity verification documents are typically retained for a minimum of five years following the closure of your account, in line with regulatory obligations. Data that is no longer required for any legal, regulatory, or business purpose is securely deleted or anonymised in accordance with our internal data retention schedule. If you request the deletion of your account, we will process your request promptly and remove or anonymise your personal data to the extent permitted by law; however, certain records may need to be retained to comply with our legal obligations. We review our data retention practices regularly to ensure that we are not holding personal information for longer than necessary. Backup copies of data may persist for a short period after deletion from live systems due to the nature of our backup processes, but these are subject to the same security controls as live data. If you have questions about how long specific types of data are retained, please contact our support team.

9gld reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the services we offer. When material changes are made, we will notify registered users via email or through a prominent notice on the platform, and the updated effective date will be displayed at the top of this page. We encourage you to review this policy periodically so that you remain informed about how we are protecting your personal information. Your continued use of the platform after any changes have been posted constitutes your acceptance of the revised policy. If you do not agree with the updated terms, you should stop using the platform and contact our support team to discuss your options. Previous versions of this policy are available upon request. This Privacy Policy is governed by the laws of the Republic of the Philippines, including the Data Privacy Act of 2012 and its implementing rules and regulations.